Why is there a recall?
The power supply connectors in certain recessed downlights can have incorrect wiring, posing an electric shock hazard to a user.
Is this a voluntary recall?
Yes, Ketra, Inc. has worked in cooperation with the U.S. Consumer Product Safety Commission (CPSC) throughout this investigation and recall.
Is there a cost to participate?
No. All inspections and repairs are free of charge. Ketra, Inc. will dispatch trained electricians to your installation to conduct the inspection and, if necessary, repair.
Have there been any injuries?
No. Ketra, Inc. is not aware of any injuries related to the recall issue. Ketra, Inc. is recalling these products out of an abundance of caution.
How long does the inspection and repair take?
Not very long. It depends on the number of units at your installation site,. Our service team will make every effort to minimize the disruption to your office or home.